1. Standard Terms
1.1.
The client upon signing agreement with Home Alone Pet Services limited agrees to be bound by the terms and conditions as detailed below.
1.2.
Home Alone Pet Services Ltd is registered under the Data Protection Act and treats all data as strictly confidential, unless consent is given in writing by said parties to dismiss this item.
2. The Agreement
2.1.
Home Alone Pet Services Ltd provides services such as Boarding, Pet Visiting, pet walking etc inline with the information provided by the Client, these may include the care of pets and other animals owned by the Client; and the maintenance of the house and house plants within reasonable limits.
2.2.
Home Alone Pet Services Ltd provides these services for the duration of the contract. If the original Pet Carer falls ill or is unable to continue on assignment for whatever reason a new carer will be assigned.
2.3.
There are additional charges for all Bank Holidays including New Years Eve.
2.4.
Home Alone Pet Services Ltd reserves the right to refuse to take care of aggressive animals, including those that have registered for exemption under the Dangerous Dogs Act 1991, or dog hybrids registered under the Dangerous Wild Animals Act 1976.
2.5.
Home Alone Pet Services Ltd reserves the right to refuse service without reason.
3. Payment Terms
3.1.
The Client agrees to secure their booking with a non-refundable deposit after the meeting with Home Alone Pet Services Limited Nottingham. Company No: 08918593 and providing that Home Alone Pet Services Limited Nottingham. Company No: 08918593 meets with their approval.
3.2.
The Client agrees to settle all balances for services, two weeks prior to the start of the contract, unless the contract was undertaken at short notice; in these cases, the Client agrees to settle Home Alone Pet Services Ltd invoice in full before the contract commences.
3.3.
In respect to long-term or on-going assignments, suitable payment options including monthly contracts can be arranged.
3.4.
If payment is not received, Home Alone Pet Services Ltd will not be obliged to honour any previously agreed contracts.
3.5.
The full balance will be payable if a cancellation is received within two weeks of the start of the contract for boarding and feeding services.
3.6.
In the event that Home Alone Pet Services Ltd has to cancel an contract prior to its start date, the Client will be given a full refund. Home Alone Pet Services Ltd will also strive to help the Client make alternative arrangements.
4. Public Liability and Pet Boarding Insurance
4.1.
Home Alone Pet Services Ltd, provides its employees with Public Liability and Pet Boarding Insurance. All Independent Contractors also have Public Liability and Pet Boarding insurance.
4.2.
Where a carer is required to drive a client’s car, it is the client’s responsibility to ensure adequate insurance is provided.
4.3.
It is the Client’s responsibility to insure the property and its contents and any pets for the duration of the contract
4.4.
Home Alone Pet Services Ltd accepts no liability for any loss or injury to any pet.
5. Miscellaneous
5.1.
Home Alone Pet Services Ltd reserves the right to amend these Terms of Business without notification.
5.2.
The Client is responsible for ensuring that their homes, and the work expected of Home Alone Pet Services Ltd carers, does not present any avoidable risks recognised by the Health and Safety Executive.
5.3.
The Client is responsible for ALL damages to Home Alone Pet Services Ltd and / or Independent Contractor’s property.
5.4
It is the responsibility of the Client to ensure that the Home Alone Pet Services Ltd carers responsible for their contract has all the necessary information in order to provide the best service and cover in the event of unforeseen circumstances.